Tracking timely arrival of carers at the home of the elders
Problem
As the scale increased, tracking timely arrival of carers at the home of the elders was a challenge often leading to a lot of frantic phone calls in the morning of deployment. Multiple steps involving multiple platforms were required to successfully deploy a carer at an elder's home. This directly impacted the scaling of the business as daily transactions took away a lot of time. Overall reporting was also a challenge to get a bird eye view of all the operations.
Solution
As a first step, we mapped out all the different stakeholders, their activities and the platforms that was used. Then we configured the solution as per the flows created that led to a single integrated platform catering to all the requirements from capturing an elder as a lead, sharing carer profiles in the structured formats with the elder's family, to filling up assessment forms, consent forms from the elder's family, deployment of carers and their tracking.
Outcome
The platform also simplified invoicing process and payments report for each carers.
